500 768 682

TERMS AND CONDITIONS OF USE FOR MUNDO COWORKING

§ 1. General Provisions

  1. These Terms and Conditions define the rules for using the coworking space operated under the brand Mundo Coworking, located at Garbary 35/9 and 35/10, 61-868 Poznań, operated by Silverhand Dominik Matczak, Garbary 35/9, 61-868 Poznań, hereinafter referred to as the “Operator”.
  2. These Terms and Conditions apply to:
  3. coworking users,
  4. members using subscriptions or packages,
  5. individuals booking meeting rooms or other premises,
  6. guests admitted by users,
  7. visitors to the Mundo Coworking space.
  8. These Terms and Conditions form an integral part of every reservation, subscription, package, or other agreement concerning the use of Mundo Coworking, unless the parties agree otherwise in writing.
  9. For matters not regulated by these Terms and Conditions, the relevant provisions of the offer, price list, individual agreement, and applicable law shall apply.
  10. These Terms and Conditions do not exclude or limit consumer rights resulting from mandatory legal provisions.

§ 2. Definitions

The terms used in these Terms and Conditions mean:

  1. Operator – the entity operating Mundo Coworking.
  2. Space – coworking rooms, meeting rooms, common areas, kitchen, communication routes, sanitary facilities, and other available zones.
  3. User – any person using the Space.
  4. Member – a user with a membership, subscription, package, or long-term agreement.
  5. Guest – a third party introduced by a User or Member.
  6. Reservation – an order for a service or place confirmed by the Operator.
  7. Price List – the current list of service prices published by the Operator or provided individually.
  8. Access Medium – a key, card, code, application, or other tool enabling entry to the Space.
  9. Deposit – a refundable security payment collected if specified in the price list or agreement.
  10. Agreement – any agreement, order, reservation, or subscription concerning the use of Mundo Coworking services.

§ 3. Scope of Services

  1. The Operator may offer, in particular:
    1. daily passes,
    1. day or hour packages,
    1. monthly memberships,
    1. dedicated desks,
    1. meeting room and premises rental,
    1. other services specified in the current offer.
  2. The detailed scope of a given service, hour limit, number of entries, cancellation rules, and equipment are specified in the Price List, offer, or individual Agreement.
  3. If the Operator offers a virtual address, private office, company designation, mail storage, or secretarial services, the terms of their provision may be regulated by a separate agreement or addendum.

§ 4. Opening Hours and Access

  1. Standard Space availability hours are: Monday–Friday, 7:00 AM–11:00 PM, unless the Reservation confirmation, Price List, or individual Agreement states otherwise.
  2. Access outside standard hours is possible only after prior arrangement with the Operator and may require additional organizational or financial conditions.
  3. The Operator may temporarily restrict access to all or part of the Space due to technical, organizational, security reasons, breakdowns, maintenance work, special events, or force majeure.
  4. Access Media are personal and may not be transferred to third parties without the Operator’s consent.
  5. The User is responsible for the use of the assigned Access Medium and for the consequences of making it available to unauthorized persons.
  6. In case of loss of an Access Medium, the User is obliged to inform the Operator immediately.

§ 5. Reservations and Memberships

  1. A Reservation is concluded upon its confirmation by the Operator and — if applicable — receipt of payment or other agreed security.
  2. The Operator may refuse to accept a Reservation if:
    1. there is no availability,
    1. the planned use violates the Terms and Conditions or the law,
    1. the User is in arrears with payments to the Operator,
    1. there is a justified risk to safety or property.
  3. The Operator may assign the User another comparable workstation or room if justified by organizational needs, while maintaining the proportionality of the service.
  4. If the Agreement was concluded for an indefinite period, either party may terminate it with 7 days’ notice, unless an individual Agreement states otherwise.
  5. Short-term services expire at the end of the period for which they were reserved, without the need for separate declarations.

§ 6. Prices, Fees, and Payments

  1. Service prices are determined by the current Price List, offer, or individual Agreement.
  2. Unless expressly stated otherwise, prices quoted to consumers are gross prices, and prices directed to entrepreneurs may be quoted as net plus VAT.
  3. Payments are made in advance, at the latest before the start of service use, unless the Agreement provides for payment based on an invoice or subscription.
  4. In case of payment delay, the Operator may charge statutory interest for delay and — after prior notice — suspend access to services until the arrears are settled.
  5. The Operator does not introduce any hidden fees. Any additional charges, including a Deposit, fee for a lost Access Medium, additional room usage time, or damages, must explicitly result from the Price List, Agreement, or these Terms and Conditions.

§ 7. Reservation Cancellation, Changes, and Refunds

  1. Unless the Price List or Agreement states otherwise, the following default rules apply:
    1. a coworking desk reservation can be canceled free of charge until 6:00 PM on the business day preceding the start of the service;
    1. a meeting room reservation can be canceled free of charge at least 24 hours before the scheduled start.
  2. After the specified deadlines, the Operator may retain all or part of the fee if the slot or room could not be resold.
  3. Changing the Reservation date is possible subject to availability and requires confirmation by the Operator.
  4. If the Operator cancels the service for reasons attributable to them, they will propose:
    1. an alternative date, or
    1. a proportional refund of the fee.
  5. If the Agreement is concluded with a consumer remotely, information about the right of withdrawal or the lack thereof due to a statutory exception is provided to the consumer before concluding the Agreement, during the purchase or reservation process.

§ 8. Deposits, Keys, Cards, and Codes

  1. The Operator may collect a Deposit if specified in the Price List, membership type, or upon granting an Access Medium.
  2. The Deposit amount is: (individually determined)
  3. The Deposit is refundable within 7 business days from the termination of the Agreement and the return of all Access Media, provided that:
    1. no damages have been found,
    1. there are no outstanding payments,
    1. no documented costs have arisen related to the non-return or loss of the Access Medium.
  4. In case of loss of a card, key, or disclosure of an access code, the User covers the cost of replacement, deactivation, re-issuance, or — if necessary — security changes, according to the actual cost or Price List.
  5. Any deduction from the Deposit requires stating the basis and settlement.

§ 9. Guests

  1. A User may invite a Guest, provided that:
    1. it does not disturb the work of other people,
    1. the Guest does not independently use a service that requires a separate Reservation,
    1. the User remains responsible for the Guest’s behavior.
  2. The Operator may introduce a requirement for Guest registration and a limit on the number of Guests.
  3. Regular or repeated bringing of Guests to work in the Space without a separate fee is prohibited.
  4. Guests participating in meetings or events organized in a reserved room must comply with the Terms and Conditions to the same extent as the User.

§ 10. Rules of Use and Standards of Conduct

  1. Mundo Coworking is a workspace based on mutual respect, quiet work, and responsibility for the shared space.
  2. Users are obliged to use the Space in accordance with its intended purpose, respecting other people, property, and legal provisions.
  3. In particular, the following are prohibited:
    1. disturbing the peace and work of other people,
    1. conducting loud conversations or video calls without headphones,
    1. aggressive, offensive, discriminatory behavior, or behavior violating the dignity of other people,
    1. consuming or possessing intoxicants or being under their influence,
    1. bringing dangerous materials, weapons, open flames, or devices posing a threat,
    1. subleasing a place or making it available to other people without the Operator’s consent,
    1. using the Space for illegal activities.
  4. Phone calls and video conferences should be conducted using headphones and in a manner that does not disturb the comfort of other people; longer conversations should be held in a designated room or zone, if available.
  5. The User undertakes to leave the workstation and common areas in an orderly state.
  6. Removing, rearranging, or using equipment contrary to its intended purpose requires the Operator’s consent.

§ 11. Smoking, Alcohol, Animals, and Safety

  1. Smoking tobacco, e-cigarettes, and other similar products is prohibited within the Space, except in clearly designated areas.
  2. Alcohol consumption is permitted only during events or situations approved by the Operator.
  3. Animals may be present in the Space only with the Operator’s prior consent and under the full responsibility of the owner.
  4. The User and Guest are obliged to comply with fire safety instructions, evacuation rules, safety markings, and personnel instructions.
  5. It is forbidden to obstruct emergency exits, fire extinguishers, communication routes, and safety devices.

§ 12. Property, Personal Belongings, and Liability for Damages

  1. Users and Guests are responsible for damages caused by their fault to the Space, equipment, or property of the Operator.
  2. The Operator does not take custody of personal belongings left unattended, unless otherwise specified in an individual Agreement.
  3. The User should independently secure their own equipment, data, and documents.
  4. The Operator is not responsible for the loss of data, files, or information stored on the User’s devices.
  5. In case of damage, the User is obliged to inform the Operator immediately.

§ 13. Wi‑Fi, IT Systems, and Digital Security Rules

  1. The Operator may provide Wi‑Fi network and other ICT services as part of a basic or additional service.
  2. Access to Wi‑Fi is a service; the Operator does not guarantee uninterrupted availability or specific bandwidth, unless the Agreement explicitly states otherwise.
  3. It is forbidden to use the Operator’s IT infrastructure in a manner contrary to law, good practice, or system security, in particular:
    1. sending spam,
    1. distributing malicious software,
    1. bypassing security measures,
    1. unauthorized security tests,
    1. downloading or sharing content that violates the law.
  4. The Operator may apply adequate technical and organizational measures to protect network security, including temporarily restricting access in case of a security incident.
  5. The User is responsible for the security of their own devices and for performing backups.

§ 14. Video Monitoring and Personal Data

  1. If video monitoring is used within the Space, it is carried out to the extent necessary to ensure the safety of persons and property and to protect the Operator’s interests.
  2. Information about monitoring is provided at the entrance to the Space and in the Privacy Policy.
  3. Monitoring never covers toilets or other places where it would violate the dignity or privacy of individuals.
  4. The rules for processing personal data, including data from monitoring, forms, reservations, payments, and access systems, are defined in the Privacy Policy.

§ 15. Operator’s Liability and Insurance

  1. The Operator is liable for non-performance or improper performance of the service on the principles resulting from legal provisions and the Agreement.
  2. To the extent permitted by law, subject to consumer rights, the Operator is not liable for:
    1. interruptions or limitations resulting from force majeure, media providers, internet providers, or building management,
    1. items left unattended,
    1. indirect damages to the User’s business resulting from lack of access to their data or devices.
  3. The Operator does not provide insurance for the User’s personal belongings, unless otherwise specified in the Agreement.
  4. A User utilizing the Space for business activities should independently assess the need for appropriate third-party liability insurance and equipment insurance.

§ 16. Force Majeure

  1. Force majeure is understood as an external event, unforeseeable and unavoidable with due diligence, in particular critical failures, fire, flooding, actions of authorities, riots, epidemics, interruptions in media or network supplies, natural disasters.
  2. During a force majeure event, the Operator may temporarily suspend or limit the provision of services to the extent necessary to protect safety and continuity of operations.
  3. If, for reasons described in paragraph 1, the User cannot use a paid service, the Operator will propose — depending on the circumstances — an alternative date, an extension of the usage period, or a proportional refund of the fee.

§ 17. Suspension of Access and Termination of Agreement

  1. The Operator may suspend access to the Space or terminate the Agreement with immediate effect if the User:
    1. grossly violates the Terms and Conditions,
    1. creates a safety hazard,
    1. engages in aggression, violence, or persistent disturbance of others’ work,
    1. uses the Space in an unlawful manner,
    1. is in arrears with payments despite prior demand.
  2. Before applying the measure referred to in paragraph 1, the Operator — if possible and justified — will call on the User to cease the violations.
  3. Upon termination of the Agreement, the User loses the right to use the Space and is obliged to return Access Media and remove their belongings.

§ 18. Complaints and Disputes

  1. Complaints regarding Mundo Coworking services can be submitted:
    1. via email: office@mundo.wellmade.online,
    1. in writing to the Operator’s registered office address.
  2. A complaint should contain at least the contact details of the complainant, a description of the problem, and the request.
  3. The Operator will process the complaint without undue delay, no later than 14 business days, unless the specific nature of the case requires a longer period; in such a case, the Operator will inform about the reason for the delay.
  4. Polish law is applicable to Agreements.
  5. Consumers may use out-of-court dispute resolution methods, in particular with the help of the relevant provincial inspectorate of the Trade Inspection or a consumer ombudsman.
  6. In disputes with consumers, the jurisdiction of the court is determined by mandatory provisions. In other cases, the locally competent court is the court appropriate for the Operator’s registered office.

§ 19. Amendments to the Terms and Conditions

  1. The Operator may amend the Terms and Conditions for important reasons, in particular due to:
    1. changes in law,
    1. organizational or technological changes,
    1. changes in the offer, Price List, or method of service provision,
    1. security needs.
  2. The Operator informs about changes to the Terms and Conditions by publishing them on the website and — in the case of active Members — via email or other agreed form of communication.
  3. If a change significantly worsens the situation of an active Member using a continuous Agreement, they have the right to terminate the Agreement before the change comes into effect, unless the change results directly from a statutory obligation or is necessary for security reasons.
  4. Changes to the Terms and Conditions come into effect 14 days after their announcement, unless mandatory provisions or the nature of the change justify a different deadline.

§ 20. Contact Details

  1. Contact with the Operator:
  2. Mundo Coworking / Silverhand Dominik Matczak
  3. ul. Garbary 35/9, 61-868 Poznań
  4. email: office@mundo.wellmade.online
  5. tel.: +48 500 768 682
  6. Contact for privacy and personal data matters: rodo@silverhand.eu
  7. These Terms and Conditions are effective from June 5, 2026.